A 4-star property, Metropolis Oasis Inn is situated within the tropical haven of Townsville within the north of Queensland, Australia. Ideally located on the coronary heart of the thriving tourism hotspot, Metropolis Oasis affords spacious snug rooms outfitted with a kitchenette, free WiFi, an award-winning lagoon type pool, tropical BBQ space, dine-in restaurant, and free entry to the close by health club and memorial baths.
Company can have all the comfort they want once they aren’t out wandering the bustling metropolis, hitting the seashore or exploring the wondrous pure surroundings.
“We get lots of regulars staying with us as a result of they respect our pleasant, welcoming workers and our customer support,” stated Katie Cheetham, Reservations Supervisor.
“We’re a small enterprise with group values, and have been a mainstay in Townsville lodging choices for a few years.”
Filling a expertise hole
Metropolis Oasis Inn had aspirations to streamline and enhance visitor communications however have been missing the expertise to take action, based on Katie.
“We didn’t have a PMS which supported the automation of visitor emails,” she stated. “We needed to implement this pre and post-stay.”
That’s the place Visitor Engagement, an add-on characteristic of SiteMinder’s highly effective sensible platform, is available in.
Visitor Engagement allows hoteliers to schedule and automate visitor communications, personalise their emails, and increase income by way of upsell and extras affords.
Along with Visitor Engagement Metropolis Oasis additionally added Demand Plus, a metasearch characteristic that helps increase direct bookings by making the property extra outstanding on Google Resort Advertisements, Trivago, and TripAdvisor.
Surrounding all of that is SiteMinder’s industry-leading channel supervisor, a characteristic that permits larger on-line visibility to spice up bookings and automates stock administration to scale back handbook work.
“The centralised nature of channel supervisor has significantly assisted Metropolis Oasis administratively and operationally – the truth that there may be an interface with our CRM undoubtedly helps. It’s an enormous distinction from doing every little thing manually,” defined Katie.
Higher outcomes, much less work
What in the event you might increase your lodge’s income and enhance visitor experiences whereas additionally decreasing your workload? Our sensible lodge platform helps you do precisely that.
Straightforward processes and correct knowledge
With the addition of SiteMinder’s visitor engagement characteristic, Metropolis Oasis Inn is now capable of work together with visitors faster, simpler, and extra successfully, with handbook work additionally eradicated.
“We’re now not manually sending electronic mail to follow-up with visitors after check-out. We’re additionally capable of routinely request suggestions from visitors who’ve checked out previous to our workplace opening,” defined Katie.
One other profit has been the flexibility to boost the visitor expertise by with the ability to ship up to date info to visitors at a second’s discover.
“The web visitor listing has enabled us to provide essentially the most up-to-date info to our visitors with out having to print out new pages and replace every room individually.”
“Company love the comfort of the QR code too – we now have a lot info to provide visitors upon their arrival that it’s nice to have the ability to inform them the data verbally after which observe up with the QR code which simply lets them entry any info on their cellphone.”
That is essential in immediately’s market, the place visitors now have larger expectations and need the utmost comfort from their stays.
Thanks, Katie, for sharing your expertise and we want Metropolis Oasis Inn all the most effective sooner or later!
