Invergarry Resort is a multi award-winning lodging and one of many final historic inns within the Scottish Highlands.
Impartial and household owned, the resort is steeped in character and is the right location for these seeking to discover the Scottish Highlands or just take a quiet getaway.
On high of the extremely comfy rooms, there’s additionally the brasserie and bar serving rustic highland meals and hearty vibes.
We not too long ago spoke to the proprietor, Nigel Robson, about his journey and the way SiteMinder’s platform has helped the property optimise the enterprise.
A brand new enterprise with robust foundations
Nigel got here to the operation of Invergarry Resort with no prior resort administration expertise, however that’s to not say he was unprepared.
“I really used to work within the motor commerce for Michelin Tyres and had an thrilling profession within the motor business travelling a lot of Europe,” he defined.
“At some point I made a decision I needed to do one thing for myself and seemed for my very own enterprise to purchase. I occurred to be driving by the Invergarry Resort and seen it on the market. I had no expertise within the resort business, nonetheless I knew all about buying, nice customer support, working groups of individuals and as a part of my job stayed in lots of inns.”
It solely took a couple of days for Nigel to take the leap and begin dwelling his dream. Now, the property is aided by SiteMinder’s platform to streamline on-line bookings, buyer communication, promotions, web site design, and extra.
“It’s straightforward to make use of and when you’re arrange, it’s a one-stop store,” Nigel mentioned.
Streamline your resort’s operations with a single platform
SiteMinder’s good expertise provides you a single interface with which to regulate your small business technique and income.
Easy options that ship highly effective outcomes
Invergarry Resort is utilizing SiteMinder to help the administration of all of the essential points of operating a resort.
This features a channel supervisor to automate room gross sales on third-party reserving websites, a direct reserving function to maximise direct reservations and revenue, and a web site builder to create a lovely, optimised web site for the model.
As well as, the property is utilising SiteMinder’s Insights function. Insights give hoteliers very important native market information in real-time, making it straightforward to regulate pricing methods rapidly to maximise income.
Final however not least, Invergarry Resort has been utilizing the Visitor Engagement function to enhance buyer relationships and communication.
Taking visitor interplay to a brand new degree
Nigel was taken with including Visitor Engagement to the combination for a specific motive.
“I used to be on the lookout for a extra proactive method to managing and speaking with visitors,” he mentioned.
Visitor Engagement is the right answer for this, because it helps to automate and personalise visitor communications in addition to creating extra alternatives to upsell and enhance income.
On high of this, it could save loads of time and trouble for each visitor and host, in line with Nigel
“It undoubtedly saves time on visitor check-in and it’s additionally nice for creating in-room directories with the QR code. We’ve been significantly impressed by these two options as a result of it makes it simpler for us and the visitors discover it handy too.”
Everybody is aware of how necessary it’s to remove pointless visitor friction and improve their expertise. SiteMinder’s Visitor Engagement let’s hoteliers talk and interact with visitors like true professionals, boosting income and popularity within the course of.
Thanks, Nigel, to your suggestions and we want you the perfect of luck sooner or later at Invergarry Resort.
